Symptom
1. Some Work center, Work center view and User interfaces don’t exists in NZS. Eg: “Home” work center
2. operator ‘OR’ doesn’t work in the free text search
3. Application component is not unique and not search relevant (doesn’t return as incident attribute by default)
4. No RBI wiki search in NZS
Other terms
Solution Search, Support Studio
Reason and Prerequisites
1. [...]
Symptom
1. If get search result through search middelware webservice, the description of the result documents of Case Document, Correlated Incidents, Help Sources were not shown correctly.
2. Status of Case document and Correlated Incidents are empty.
3.For external Search, only ProductVersion, ErrorMessage, IncidentCategory, WorkCenter, WorkCenterView should be used in search criteria.
4.a) Search via web service [...]
Symptom
1. In the Federate Search for Key Users the list of Case Documents has four columns. The last column has the heading “status”.
Right now there are no values for this column when an entry is displayed.
Since the status of the displayed Case Documents for customers would always “Released to Customer”, this information is irrelevant [...]
Symptom
Not able to directly connect to support studio for solution search
Other terms
Support Studio, solution search auto-configuration
Reason and Prerequisites
Reason :
1. Solution Search not enabled.
2. WebService to search middleware(support studio) not configured
Prerequisites:
ByD FP2.0 SP0
Solution
Provide an adhoc CTC that includes an auto-configuration function module, which will do all the table configuration, webservice enabling.
The CTC includes:
1. Creating two [...]