Symptom
1. Some Work center, Work center view and User interfaces don’t exists in NZS. Eg: “Home” work center
2. operator ‘OR’ doesn’t work in the free text search
3. Application component is not unique and not search relevant (doesn’t return as incident attribute by default)
4. No RBI wiki search in NZS
Other terms
Solution Search, Support Studio
Reason and Prerequisites
1. [...]
Symptom
Not able to directly connect to support studio for solution search
Other terms
Support Studio, solution search auto-configuration
Reason and Prerequisites
Reason :
1. Solution Search not enabled.
2. WebService to search middleware(support studio) not configured
Prerequisites:
ByD FP2.0 SP0
Solution
Provide an adhoc CTC that includes an auto-configuration function module, which will do all the table configuration, webservice enabling.
The CTC includes:
1. Creating two [...]
Symptom
In Support studio,load BCP message 3100349643, open details of HC node,
click the link:Recommended Actions (Link to Knowledge Management System)
Descriptions of HC is shown instead of Recommended Actions.
Other terms
Support Studio, Health Check Node, Recommended Actions
Reason and Prerequisites
Wrong url was taken.
Solution
Correct the url.