Symptom
1. Some Work center, Work center view and User interfaces don’t exists in NZS. Eg: “Home” work center
2. operator ‘OR’ doesn’t work in the free text search
3. Application component is not unique and not search relevant (doesn’t return as incident attribute by default)
4. No RBI wiki search in NZS
Other terms
Solution Search, Support Studio
Reason and Prerequisites
1. [...]
Symptom
Add-on Support Packages and CRTs for GLENH 603
Other terms
GLENH 603, GL Enhancements, Support Packages, Conflict Resolution Transport, add-on, CSP, SPAM, CRT
Reason and Prerequisites
You have a system with the GLENH 603 Add-On installation. Add-on Support Packages (CSPs) contain corrections and fixes for the GLENH 603 installation or previous Add-On Support Packages. This note contains information [...]
Symptom
User incident SoftwareProblemReports don’t have /SAP/ABAP/LifecycleManagement/SystemInformation context provider attached
Other terms
User Incident, Embedded Support, SoftwareProblemReport, SystemInformation
Reason and Prerequisites
Reason:
Context Provider Group /SAP/ABAP/LifecycleManagement/* is not acknowledged in SSPRTPROVIDER
Prerequisites;
ByD 1.01 SP1, SP2
Solution
Add the entry of this group in table SSPRTPROVIDER
Symptom
Not able to directly connect to support studio for solution search
Other terms
Support Studio, solution search auto-configuration
Reason and Prerequisites
Reason :
1. Solution Search not enabled.
2. WebService to search middleware(support studio) not configured
Prerequisites:
ByD FP2.0 SP0
Solution
Provide an adhoc CTC that includes an auto-configuration function module, which will do all the table configuration, webservice enabling.
The CTC includes:
1. Creating two [...]
Symptom
Additional information for upgrade to SRM 7.0 and Support information for CCM 2.0.
Other terms
SRM 7, SRM 7.0, SRM_SERVER 700, release information, CCM 2.0, CCM Support, SRM Support,AP-CAT,RIN.
Reason and Prerequisites
Clarification on the use and Support of SAP CCM 2.0 with SRM_SERVER 700 (SAP SRM 7.0)
Solution
The following is a summary of the support strategy for SAP CCM [...]
Symptom
In Support studio,load BCP message 3100349643, open details of HC node,
click the link:Recommended Actions (Link to Knowledge Management System)
Descriptions of HC is shown instead of Recommended Actions.
Other terms
Support Studio, Health Check Node, Recommended Actions
Reason and Prerequisites
Wrong url was taken.
Solution
Correct the url.
Symptom
Open Solution Search UI and search “*” for Case and Correlated
Incidents. The status field of the result are empty.
Other terms
Support Studio, Solution Search
Reason and Prerequisites
The result returned from BCP for case:
StatusCode
03
Released Internally
In method PARSE_SEARCH_XML_COMMON of class /itsam/cl_sc_search, line 172.
IF ls_attribute-attr_name = gc_status.
ls_result-status = ls_attribute-attr_value.
ENDIF.
Here gc_status is STATUS and not StatusCode, so the if statement [...]